Browser Crash due to Plugin

Issues related to our ActiveX control and Cross-Browser plugin hosted in Web pages

Browser Crash due to Plugin

Postby mayanknegi » Thu Jul 05, 2018 11:07 pm

Sometime the browser crash when playing video. In the application log, In the application log the faulting module name is mentioned as UMediaControl7.dll. Following are a few details captured by the Application log. The OS is Windows 10.

Faulting application name: IEXPLORE.EXE, version: 11.0.16299.371
Faulting module name: UMediaControl.dll, version 7.1.0.150
Exception code: 0xc0000005
Fault offset: 0x00027d95
Faulting process id: 0x2c44
Faulting application name: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\UnrealStreaming\StreamingMediaPlayer\UMediaControl.dll

Does anyone has any idea.
mayanknegi
 
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Re: Browser Crash due to Plugin

Postby admin » Fri Jul 06, 2018 9:01 am

There can be multiple reasons for crash to happen - a/v decoder can crash due to some strange data; insufficient system resources can lead to crash, etc...
Can you repeatedly reproduce the issue? What are you streaming? Is it a live or a file, what are the audio/video parameters, the encoding; do you know what decoders decode the stream?
admin
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