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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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 Posted: Wed Feb 28, 2007 12:10 pm Post subject: Suddenly: Mediaserver doesn't respond |
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| Just this morning Media server decided it wouldn't respond. I never changed anything since it did. However I had a power outage, but that shouldn't be a problem would it? Any suggestions on where to look? Can I enter debug mode somewhere? |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Wed Feb 28, 2007 2:18 pm Post subject: Re: Suddenly: Mediaserver doesn't respond |
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| DeniseDD wrote: | | Just this morning Media server decided it wouldn't respond. I never changed anything since it did. However I had a power outage, but that shouldn't be a problem would it? Any suggestions on where to look? Can I enter debug mode somewhere? |
If you are using this server to stream over the internet and have a dynamic IP address from your ISP, then that changes when the modem is reset after losing power. If you have a static IP or DynDNS domain, then this is not the case. Also power cycling the router never hurts and if the router has been hard reset it wipes out the port forwarding function.
This is also consistent with the UMS service being stopped in control panel/administrativie tools/services. But rebooting would have taken care of that probably if it's on automatic. |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Wed Feb 28, 2007 3:45 pm Post subject: |
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I have a static IP. No luck however, with or without firewall on, port fowarding is still ok, but it doesn't work  |
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Admin
Site Admin
Joined: 04 Aug 2006
Posts: 488
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| Posted: Wed Feb 28, 2007 4:18 pm Post subject: |
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Well, your computer has restarted, hasn't it?
May be some new settings has applied upon restart?
Firewall? Many programs decide to apply changes upon restart, you may be a victim of something like this.
Also, it may be a matter of timing upon restart - when Media Server service starts and when your computer is assigned with your static IP - if Media Server starts first then it binds to wrong IP address since your computer has not been assigned an IP yet.
Just a hypotesis.
Anyway, if restarting Media Server doesn't help then you have some firewall/connectivity type problems "suddenly"
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Wed Feb 28, 2007 4:53 pm Post subject: |
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| DeniseDD wrote: | | I have a static IP. No luck however, with or without firewall on, port fowarding is still ok, but it doesn't work |
Just to make sure you mean a static WAN IP which you pay extra for?
Can you ping your Wan IP from the cmd prompt?
Does the internet work okay otherwise?
Do you have ULS installed on the same PC? If so can you access anything via the localhost using SMP? If so that would indicate to me UMS is probably okay, that it's something else. |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Wed Feb 28, 2007 6:27 pm Post subject: |
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Just the IP of my internet connection, that's static by default on DSL over here.
I can ping my WAN (that's as the IP that is logged by this website for example). 4 packets sent 4 received.
The internet is fine otherwise, including other programs that require port fowarding to work.
MS and LS are on the same system. MS is completely unreachable, even if the "Static" IP address field gets a 127.0.0.1 value. Even tried uninstalling v5 and putting v4 back in (MS/LS/MP), no luck... |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Wed Feb 28, 2007 9:25 pm Post subject: |
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Sounds like you've got it covered. I think using the local IP and that failing points to UMS being corrupted somehow? It sounds like everything else is working normally except UMS. But I don't see why a power outtage would cause UMS to stop working. I've seen where CMOS loses the correct time and rolls back the PC to before software was installed cause issues. But that would affect more than UMS I'd think.
It can't hurt to reinstall UMS (which I'll bet you've already done?). I think you can save a copy of the config.ums file and put it back in the umediaserver folder after to retain your settings.
Do you find anything in the Event Log? |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Wed Feb 28, 2007 9:56 pm Post subject: |
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| Just noticed any application using specific ports is malfunctioning. Now what? Can this be Windows? It's happing without a software firewall being on. |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Thu Mar 01, 2007 2:38 am Post subject: |
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| DeniseDD wrote: | | Just noticed any application using specific ports is malfunctioning. Now what? Can this be Windows? It's happing without a software firewall being on. |
So you are saying port forwarding is not happening successfully from the router? ie port 5119 being forwarded to the static IP of your UMS PC, port 80 being forwarded for IIS etc..? Are any applications utilizing port forwarding from the router working? I would start at the router and work inward. If your network adapter is removed, it will return as obtain IP automatically. If the router is reset, you'll loose all forwarding settings. Just throwing some things out there. I deal with this a lot every day. |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Thu Mar 01, 2007 10:28 am Post subject: |
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| I have a Zyxel 2602 H D1A. With NAT. Those fields were working, but suddenly didn't. Can you tell me where I can find the right value for Server IP Address? This used to ba something in the 192 (local?) range. Dont know where I got that though. I don't see that value anywhere anymore, so I replaced it with LAN IP, no luck however. But what value should it be? |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Thu Mar 01, 2007 2:21 pm Post subject: |
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| DeniseDD wrote: | | I have a Zyxel 2602 H D1A. With NAT. Those fields were working, but suddenly didn't. Can you tell me where I can find the right value for Server IP Address? This used to ba something in the 192 (local?) range. Dont know where I got that though. I don't see that value anywhere anymore, so I replaced it with LAN IP, no luck however. But what value should it be? |
The Wan IP address of your server is found at whatismyip.com. Your Zyxel should be forwarding port 5119 to the LAN IP of the PC with the UMS. That should be a static IP on your lan as opposed to dynamic which could change. To find out what your lan IP is go to start/run, type cmd, hit enter. That opens the command prompt window. Type in ipconfig /all (space before the /). Hit enter. That will tell you what your lan IP is. I would say maybe the modem/router has been reset and wiped out port forwarding, ..or your network adapter's setting is obtain IP automatically (which means the Zyxel handed it an IP).
You said you had a static IP without having to pay for it. Usually ISP's use that as a source of income to charge you for. Are you sure you are not confusing a static wan IP with a static lan IP? |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Thu Mar 01, 2007 5:43 pm Post subject: |
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| BUT...the fact that SMP will not work with the localhost ip (127.0.0.1) means UMS isn't working even if you bypass possible issues caused by the lan or wan connection. |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Thu Mar 01, 2007 6:45 pm Post subject: |
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| Solved. It seemed that the LAN IP changed 1 digit for some reason therefore rendering NAT settings useless. It went from x.33 to x.34. What's the cause of this? Is this normal for the Zyxel that you know of? |
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tommybcool
Joined: 01 Sep 2006
Posts: 141
Location: Kansas
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| Posted: Thu Mar 01, 2007 7:37 pm Post subject: |
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| DeniseDD wrote: | | Solved. It seemed that the LAN IP changed 1 digit for some reason therefore rendering NAT settings useless. It went from x.33 to x.34. What's the cause of this? Is this normal for the Zyxel that you know of? |
Yes, because it's a router that uses DHCP and you have the network adapter on your PC set to obtain IP automatically. I would highly recommend you change your Nic adapter to a static IP. How?...
Go to control panel/network connections. You'll see local area connection (the nic adapter). Right mouse click and chose Properties. On the properties GUI highlight Internet Protocol TCP/IP and then click the properties button below it. On TCP/IP properties GUI Obtain IP automatically is likely checked. Below that, check the button to Use the following IP address. That will open up the parameter settings for a static IP.
In the IP Address box put in the IP address 192.168.1.34 (if 34 is the number for forwarding port 5119 in the router), in the subnet mask put in 255.255.255.0. In the gateway box put in the Zyxel's IP address 192.168.1.254 (default). Below that under DNS Servers on the primary line put in the Zyxel's IP again 192.168.1.254 . You can leave the secondary blank. Apply the settings. Test IE and make sure it still works. Sometimes, you might have to reboot for the setting to take.
Now if there is a power failure, your IP address will not change on the nic adapter. For any kind of server software ie Remote desktop, UMS, FTP etc you should have a static Lan IP just for that reason. |
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DeniseDD
Joined: 10 Dec 2006
Posts: 12
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| Posted: Thu Mar 01, 2007 8:02 pm Post subject: |
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Will do that. However the problem still exists remotely it seems.
What did work locally (and made the assumption all was fine to me):
- Add cam to Live Server and alias.
- On Media Server: Live source IP address: 127.0.0.1 (because they're both on the same system I figured)
- In StreamingMediaPlayer enter my own internet-static IP address and the alias of the cam. Connection successfull.
From an outside system however, it still says Media Server doesn't respond. I changed 127.0.0.1 in Media Server by my own internet-static IP address, then testing it locally (using the internet-static IP in SMP)brings up: Media Server can not connect to Camera/Live source server. |
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